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Diary of a headteacher: Handling parental complaints

A very difficult part of the job of a headteacher is handling parental or student complaints against staff – especially if we think the school is indeed at fault...

No one day is ever the same in teaching. This is a phrase we often hear when teachers are asked to recount the positive features of their profession. We like the unpredictability of what each day might present us with. It keeps us on our toes, challenges us and it means that our jobs are certainly never boring.

As a headteacher I often think that this premise is amplified considerably as the variety of curve balls that come your way can be so much more diverse.

Sometimes I will begin the day with a long to-do list that I don’t get anywhere near even starting due to a myriad of issues that arrive at my door or in my inbox.

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