What do you do when a mum phones school to say her child will be late in as there has been a row that morning? She has not got the car because her husband has taken the keys and she doesn’t have any money to give her child for the bus. Do you just add a late mark and think no more about it or do you ask her if she’s okay?
What do you do when you over-hear a teenager telling a friend about how dad hit mum again? Do you just pretend you didn’t hear or do you take the time to ask the teenager in private about it?
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